Vacancies

Who are we?

Founded in 1924, Irving Oil is a family-owned company specializing in the refining and marketing of finished energy products, with operations throughout Eastern Canada, New England and Ireland. Our company is known for its commitment to customer service, safety, environmental responsibility and our contribution to the communities where we live and work.

Top Oil, our Irish Sales & Marketing business, became part of the Irving Oil family in 2019. Headquartered in Dublin, Top Oil provides a true end-to-end solution – from port to pump and all the points in between, ensuring the best quality product for Irish industry, businesses, farms, homes and motorists across 32 counties. 

Here's what you can expect from us:

When you're a part of our team, you'll see how we bring good energy to our business and our employees.  Across the markets we serve, our teams share the value that people matter – employees, customers and community.   Every day, we strive to make a difference in the places we serve and the communities we call home. It is an important part of who we are as a company and something we all work hard to do every day. Our collaborative approach, commitment to diversity and inclusion along with our safety-first culture helps reinforce our internal brand position where People Matter. That's why we're dedicated to the development of our employees, so that they can reach their career goals.

What you can expect in a typical day:

The Irish Sales and Marketing business (Top Oil) is on a journey to become the industry leader and with the appointment of exceptional Depot Lead for our Depots across the country that will support the growth of our team and deliver the results that will no doubt take us to the next level.

Key Responsibilities:

Main Duties/ Responsibilities:

• Work with a team of drivers to ensure that they are adequately trained and capable of performing their roles. Support with recruitment, training and remuneration while maximizing driver and vehicle utilization
• Monitor and ensure the smooth running of customer depot deliveries
• Support and analyze key performance indicators and operational metrics by focusing on maximizing profit; such as driver utilization, vehicle utilization – Meet with drivers monthly to discuss
• Oversee the customer service experience by monitoring all incoming calls and ensuring that all customer queries are dealt with and resolved in an efficient manner
• Oversee and ensure that all accounts are managed by completing a daily lodgment for depot and yard, entering and applying cash to the correct customer account, entering discounts & credit notes and investigating any discrepancies
• Understanding the drivers stock sheet and querying any discrepancies that may occur
• Monitoring drivers sheets to ensure daily dips are completed by the drivers and highlighting any issues directly to them
• Manage the Domestic and Commercial ledger and ensure accounts are paid within terms
• Working with the Regional Credit Control Manager and Depot Manager to ensure any action as required is taken
• Ensure a high standard of safety is maintained, managed and reported
• Support and lead on all HSA/regulatory and compliance matters in the depot
• Identifying areas where training is needed and ensure training is organized e.g. JDE training, phone skills, driver training
• Develop and manage the performance management process for each individual in the depot
• Act as a mentor, professional leader and brand ambassador whilst encouraging the company ethos
• Foster an atmosphere where employees feel comfortable in approaching you about concerns or ideas that they might have.
• Maintaining a proper level of discipline and adhering to employee relation’s procedures
• To complete ad hoc administration duties as required to ensure the smooth running of the depot

What you’ll need to succeed:

• Have a good understanding of the operation and its different functions.
• Have a track record of successful continuous improvement initiatives and results with a focus on the industry and its competitors.
• Strong knowledge of transport legislation in Ireland
• Strong capability to multi-task and work in a fast-paced environment.
• Strong interpersonal and negotiating skills.
• Excellent communication skills 
• Must be effective at problem solving and making decisions.
• Must be highly organized and be able to prioritize effectively.

Professional skills:

• Ability to communicate effectively with all levels within the organization and influence
• Ability to understand and develop business cases, understand cost/benefit models and ability to take calculated risks
• Capability to lead change
• Ability to champion Irving Oil’s/Top Oils values, goals and objectives. 
• Strong judgment and ability to identify critical situations and respond accordingly.
• Ability to lead and manage a team

Education and experience

• Post-secondary education required 
• 3 years plus – working in an operations environment

Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.

Who are we?

Founded in 1924, Irving Oil is a family-owned company specializing in the refining and marketing of finished energy products, with operations throughout Eastern Canada, New England and Ireland. Our company is known for its commitment to customer service, safety, environmental responsibility and our contribution to the communities where we live and work.

Top Oil, our Irish Sales & Marketing business, became part of the Irving Oil family in 2019. Headquartered in Dublin, Top Oil provides a true end-to-end solution – from port to pump and all the points in between, ensuring the best quality product for Irish industry, businesses, farms, homes and motorists across 32 counties. 

Here's what you can expect from us:

When you're a part of our team, you'll see how we bring good energy to our business and our employees.  Across the markets we serve, our teams share the value that people matter – employees, customers and community.   Every day, we strive to make a difference in the places we serve and the communities we call home. It is an important part of who we are as a company and something we all work hard to do every day. Our collaborative approach, commitment to diversity and inclusion along with our safety-first culture helps reinforce our internal brand position where People Matter. That's why we're dedicated to the development of our employees, so that they can reach their career goals.

What you can expect in a typical day:

The Irish Sales and Marketing business (Top Oil) is on a journey to become the industry leader and with the appointment of exceptional Depot Lead for our Depots across the country that will support the growth of our team and deliver the results that will no doubt take us to the next level.

Key Responsibilities:

Main Duties/ Responsibilities:

• Work with a team of drivers to ensure that they are adequately trained and capable of performing their roles. Support with recruitment, training and remuneration while maximizing driver and vehicle utilization
• Monitor and ensure the smooth running of customer depot deliveries
• Support and analyze key performance indicators and operational metrics by focusing on maximizing profit; such as driver utilization, vehicle utilization – Meet with drivers monthly to discuss
• Oversee the customer service experience by monitoring all incoming calls and ensuring that all customer queries are dealt with and resolved in an efficient manner
• Oversee and ensure that all accounts are managed by completing a daily lodgment for depot and yard, entering and applying cash to the correct customer account, entering discounts & credit notes and investigating any discrepancies
• Understanding the drivers stock sheet and querying any discrepancies that may occur
• Monitoring drivers sheets to ensure daily dips are completed by the drivers and highlighting any issues directly to them
• Manage the Domestic and Commercial ledger and ensure accounts are paid within terms
• Working with the Regional Credit Control Manager and Depot Manager to ensure any action as required is taken
• Ensure a high standard of safety is maintained, managed and reported
• Support and lead on all HSA/regulatory and compliance matters in the depot
• Identifying areas where training is needed and ensure training is organized e.g. JDE training, phone skills, driver training
• Develop and manage the performance management process for each individual in the depot
• Act as a mentor, professional leader and brand ambassador whilst encouraging the company ethos
• Foster an atmosphere where employees feel comfortable in approaching you about concerns or ideas that they might have.
• Maintaining a proper level of discipline and adhering to employee relation’s procedures
• To complete ad hoc administration duties as required to ensure the smooth running of the depot

What you’ll need to succeed:

• Have a good understanding of the operation and its different functions.
• Have a track record of successful continuous improvement initiatives and results with a focus on the industry and its competitors.
• Strong knowledge of transport legislation in Ireland
• Strong capability to multi-task and work in a fast-paced environment.
• Strong interpersonal and negotiating skills.
• Excellent communication skills 
• Must be effective at problem solving and making decisions.
• Must be highly organized and be able to prioritize effectively.

Professional skills:

• Ability to communicate effectively with all levels within the organization and influence
• Ability to understand and develop business cases, understand cost/benefit models and ability to take calculated risks
• Capability to lead change
• Ability to champion Irving Oil’s/Top Oils values, goals and objectives. 
• Strong judgment and ability to identify critical situations and respond accordingly.
• Ability to lead and manage a team

Education and experience

• Post-secondary education required 
• 3 years plus – working in an operations environment

Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.

We are looking for a new ambitious Store Supervisor to join our team.

This position is ideal for a self-starter looking to grow their career with an industry leader.

As Store Supervisor, you will be responsible for assisting the Shop Manager in the following areas:

• Assist with managing the day to day operations of the shop and deli
• Ensure high quality and consistent customer service is provided at all times
• To deal with customer complaints in a professional and pleasant way
• Ensuring that staff are up to date with current promotions
• To delegate and communicate effectively with staff
• To motivate, coach and mentor your team daily encouraging consistent performance and growth
• To drive excellence across the team and ensure best practice at all times.
• Working to all company policies and Health and Safety procedures including HACCP, across all departments in the store.
• To maintain the stability and reputation of the shop & deli by complying with legal requirements.
• To undertake additional duties as maybe assigned by the shop manager.
• Ensure stock taking procedures across all departments are adhered to.

Requirements for the job of Store Supervisor

• 2 - 3 years Supervisory experience in a deli or shop, preferably both.
• Team Management
• Excellent customer service skills
• Experience in driving a fast paced high volume shop and deli
• Candidates must be flexible in their availability on working hours

We are looking for a new ambitious Store Supervisor to join our team.

This position is ideal for a self-starter looking to grow their career with an industry leader.

As Store Supervisor, you will be responsible for assisting the Shop Manager in the following areas:

• Assist with managing the day to day operations of the shop and deli
• Ensure high quality and consistent customer service is provided at all times
• To deal with customer complaints in a professional and pleasant way
• Ensuring that staff are up to date with current promotions
• To delegate and communicate effectively with staff
• To motivate, coach and mentor your team daily encouraging consistent performance and growth
• To drive excellence across the team and ensure best practice at all times.
• Working to all company policies and Health and Safety procedures including HACCP, across all departments in the store.
• To maintain the stability and reputation of the shop & deli by complying with legal requirements.
• To undertake additional duties as maybe assigned by the shop manager.
• Ensure stock taking procedures across all departments are adhered to.

Requirements for the job of Store Supervisor

• 2 - 3 years Supervisory experience in a deli or shop, preferably both.
• Team Management
• Excellent customer service skills
• Experience in driving a fast paced high volume shop and deli
• Candidates must be flexible in their availability on working hours

You’ll be involved in everything from checking off deliveries, to dealing with customer queries and ensuring that the deli is always fully stocked and appetising to customers. It’s a really fast-paced environment, and everyone understands exactly what needs to happen to make their store a success. The job involves interacting with our customers and providing amazing customer service experience at all times

Your day to day duties:

Deli:

• Providing responsive, exceptional service to deli counter customers by answering questions, making recommendations and responding to requests.
• Preparing special orders
• Updating displays, cases, and other customer-facing areas to ensure new items and promotions are showcased.
• Ensuring that work areas are ready to service customers by cleaning surfaces, equipment, and floors, removing rubbish and confirming that tools are in working order.
• Following all food safety and hygiene procedures established by the company and other regulatory agencies.
• Cooperating with others to ensure customer satisfaction.
• Confirming that all displays, products, and services comply with company standards.

Shop:

• Serving customers at the till
• Keeping the shop clean and presentable
• Stocking, tidying and cleaning shelves.
• Adhere to all cash handling procedures.
• Answer and follow up on all customer enquiries at the cash desk.
• Adherence to the Cashier Policies and Procedures at all times.
• Pack away and follow procedures regarding all shop and deli deliveries 

To undertake additional duties as maybe assigned by the Store Manager.

Knowledge, Skills & Experience:

• Previous customer service experience
• Initiative and a good work ethic
• Previous experience of working in a deli would be very advantageous but not fully essential as full training will be provided.
• Good at multi-tasking
• The role will involve early morning, evening and weekend work so flexibility is a must.
• A positive attitude and a smile for all our customers, and the right attitude to work is key for any potential employee.

N.B. All applications will be treated with the strictest of confidence and in compliance with the Data Protection Act 2018. Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.

You’ll be involved in everything from checking off deliveries, to dealing with customer queries and ensuring that the deli is always fully stocked and appetising to customers. It’s a really fast-paced environment, and everyone understands exactly what needs to happen to make their store a success. The job involves interacting with our customers and providing amazing customer service experience at all times

Your day to day duties:

Deli:

• Providing responsive, exceptional service to deli counter customers by answering questions, making recommendations and responding to requests.
• Preparing special orders
• Updating displays, cases, and other customer-facing areas to ensure new items and promotions are showcased.
• Ensuring that work areas are ready to service customers by cleaning surfaces, equipment, and floors, removing rubbish and confirming that tools are in working order.
• Following all food safety and hygiene procedures established by the company and other regulatory agencies.
• Cooperating with others to ensure customer satisfaction.
• Confirming that all displays, products, and services comply with company standards.

Shop:

• Serving customers at the till
• Keeping the shop clean and presentable
• Stocking, tidying and cleaning shelves.
• Adhere to all cash handling procedures.
• Answer and follow up on all customer enquiries at the cash desk.
• Adherence to the Cashier Policies and Procedures at all times.
• Pack away and follow procedures regarding all shop and deli deliveries 

To undertake additional duties as maybe assigned by the Store Manager.

Knowledge, Skills & Experience:

• Previous customer service experience
• Initiative and a good work ethic
• Previous experience of working in a deli would be very advantageous but not fully essential as full training will be provided.
• Good at multi-tasking
• The role will involve early morning, evening and weekend work so flexibility is a must.
• A positive attitude and a smile for all our customers, and the right attitude to work is key for any potential employee.

N.B. All applications will be treated with the strictest of confidence and in compliance with the Data Protection Act 2018. Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.